STRUXIS support and account requests

• For website questions and Early Access interest or privacy requests, email hello@struxis.app.
• For technical support, billing questions, security concerns, or requests about an authorized STRUXIS product account, email support@struxis.app.

Support messages are normally reviewed daily from 9 a.m. to 5 p.m. Eastern time. We do not offer a 24-hour support service. Please do not include passwords, payment-card details, private project documents, or customer or employee records in an initial message.

Early Access requests are currently open. If you previously submitted an interest request, email hello@struxis.app from the address you used, and say whether you want to correct, withdraw, or request deletion of your information. We will verify the request before disclosing or changing a record. The website Privacy Policy describes the information and systems involved, including records that may need different handling or retention. We will explain the result of your request; sending an email does not itself erase every copy or backup.

If you are an authorized product user, email support@struxis.app with your company name, work email, and the type of request: access, correction, export, or deletion. Do not attach the data in your first message. We will verify your identity and, where company records or other users are involved, the appropriate company administrator's authority before releasing or changing information. We will explain the available steps and any applicable retention or backup limitations. A request to stop a subscription and a request to delete an account are separate; please state both if you want both.

STRUXIS is still preparing its product account deletion process. This page does not replace any account-deletion control that a future mobile app must provide, and it does not announce that all product data can currently be deleted automatically.

If you suspect unauthorized access or data loss, stop the affected activity and email support@struxis.app with URGENT SECURITY in the subject. Include a safe description and a way to reach you, but do not send sensitive content. We will triage the report and coordinate a pause of affected operations when warranted. Email is not monitored around the clock.

For the currently effective website notices, see the Privacy Policy and Website Terms. Paid product terms and a product privacy notice will be published separately before subscriptions are offered.